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The Beryl Institute Patient Experience Scholars of 2017 Announced

November 3, 2017

The Beryl Institute is “the global community of practice dedicated to improving the patient experience through collaboration and shared knowledge.” This organization focuses on elevating the importance of experience across all care settings, recognizing the value of the healthcare team, and engaging a broad range of voices and views.


One of the ways The Beryl Institute does this is through their Patient Experience Scholar Program. The program supports Professional Doctoral Students as they conduct research associated with the patient experience. Candidates come from across the Healthcare educational spectrum from Nursing to Management to Healthcare Administration.


Identified, recognized and supported by The Beryl Institute, Patient Experience Scholars are scholar-practitioners at the forefront of expanding the body of research on the patient, resident and family experience and represent a community of thought leaders committed to exploring ideas and practices that will lead to positive healthcare outcomes.


Our very own program assistant, Courtney Haun, has been named one of this year’s scholars! She is a second-year Ph.D. Student at Auburn University with a passion for interdisciplinary approaches to solving health challenges. As part of her Ph.D. Studies in the Department of Political Science, Courtney focuses on healthcare workforce improvement regarding policy and administration, utilizing integrated assessment tools. She is also interested in patient outcomes based on workforce supply and demand, as well as using policy as a means to improve workforce issues. Specifically, Courtney is interested in connecting nursing research to improve patient experience.


The following is Haun’s research objective through The Beryl Institute Scholars Program:


Despite the well-established link between nurse staffing and health care quality outcomes, shortages in nursing supply directly threaten healthcare facilities from meeting their quality goals. A known driver of the nursing shortage is due, in part, to the inadequate amount of nursing schools and shortages in nursing faculty at these schools. 


Combining the mission and objectives of The Beryl Institute, it is beyond essential to find solutions to the nursing shortage issue in an effort to improve patient care outcomes. Outside of health concerns alone, there is a multitude of costs connected to the nursing shortage creating an economic, business, and healthcare case for the need of more nurses in healthcare. Haun wishes to expand on the existing body of knowledge in patient experience by looking at an “old problem” in a new way. By utilizing geographical information system software to analysis the nursing market further than before, she will be able to see trends relating to the nature of healthcare professionals and services supply and how this is influencing quality outcomes.


Moreover, the goal of the research is to find solutions to poor quality outcomes, correct the nursing shortage issue, and appropriately define the current nursing market. This is directly in line with The Beryl Institute’s encouragement for research on how health care services affect outcomes. The research is centered on patient experience, healthcare outcomes, and the overall healthcare landscape.


Read more about The Beryl Institute and the Scholars Program here.

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